17 August 2023
Your privacy is of great importance to I.C.Y. B.V. of great importance. We therefore comply with the relevant laws and regulations on privacy, including the General Data Protection Regulation. This means that we:
- Clearly define our purposes before we process your personal data, through this privacy statement;
- Storing as little personal data as possible and only the data necessary for our purposes.
- Explicitly seek consent to the processing of your personal data, should consent be required.
- Take necessary security measures to protect your personal data. We also impose these obligations on parties processing personal data for us.
- Respect your rights, such as the right to access, correct or delete your personal data processed with us.
Your information is safe with us and we will always use it properly. In this privacy statement, we explain everything we do at the ICY Control Center website with information we learn about you.
If you have any questions or want to know exactly what we track about you, please contact I.C.Y. B.V..
When you place an order with us, we use your personal data to handle it properly. We may give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.
For this, we use your N&A data, payment data, ip address, billing address, phone number and e-mail address. We need these because of the contract we conclude with you. We keep this information until your order is completed. We keep certain customer data for longer in connection with the statutory tax retention obligation.
The contact form allows you to ask us questions or make requests.
To do this, we use your e-mail address and details provided in the contact form, ip address and N&A data. We do this based on your consent. We keep this information until we are sure you are satisfied with our response.
Making in-app purchases
You can buy things in our website and/or app ICY Control Center where we use your personal data to complete and record the purchase.
To do this, we use your phone number, N&A data, IP address, billing address, payment data and e-mail address. We need these because of the contract we conclude with you. We keep this information until your order is completed. We keep certain customer data for longer in connection with the statutory tax retention obligation.
Certain things at ICY Control Center work with credits, which you have to purchase in advance, and where we use your personal data to complete the purchase and register the credits.
For this, we use your billing address, IP address, e-mail address, payment details, telephone number and N&A details. We need these because of the contract we conclude with you. We keep this information until your order is completed. We keep certain customer data for longer in connection with the statutory tax retention obligation.
We have a newsletter and you will be added to the list of subscribers only with your permission. In the newsletter, you will read news, tips and information about our products and services.
For this purpose, we use your N&A data and e-mail address. We do this on the basis of your consent. We keep this information until you cancel the subscription.
You can unsubscribe from the newsletter at any time. Every newsletter contains an unsubscribe link.
You can take out a paid subscription with our app ICY Control Center, where we use your personal data to handle payment.
For this, we use your phone number, IP address, N&A details, payment details, billing address and e-mail address. We do this on the basis of your consent. We keep this information until you cancel the subscription. We retain certain customer data for longer in connection with the statutory tax retention obligation.
Our app gives you access to a management environment where you can set, specify and change things yourself for the ICY Control Center. We keep track of what you have done and when, so there is proof of that.
To do this, we use your e-mail address, N&A data and IP address. We do this on the basis of your consent. We keep this information until the end of our service to you.
The app ICY Control Center can also be provided by you to your customers for limited setup and access to their own consumption data during the period that a property of yours is rented or used by them. You do not need to use your customers’ personal data for this. However, we do use your customer’s IP address when they use the app ICY Control Center. We keep this information for one year after this used at the most.
Certain areas of our website and app require you to register first. You must then provide information about yourself and choose a user name. We use this to create an account, which you can log into using that username and a password of your choice.
For this, we use your e-mail address, billing address, payment details, N&A data. We need these because of the contract we conclude with you. We keep this information until you cancel the account.
We store this information so that you don’t have to fill it out again and again, and so that we can contact you more easily when needed at the website. You can edit information through your account whenever you want.
We would like to send you advertising about offers and new products or services. We do this:
• by e-mail
You can object to this advertising at any time. Each e-mail contains an unsubscribe link. You can also do this through your account or via the portal.
Provision to other companies or institutions
With the exception of the parties mentioned above, we do not under any circumstances provide your personal data to other companies or institutions, except if we are legally obliged to do so (e.g. if the police demand it in case of suspicion of a crime).
We keep statistics on the use of our website, but this data is always anonymised.
When you visit our website for the first time, we will display a message explaining cookies. In doing so, we will ask for your consent to the use of these cookies.
You can disable the setting of cookies via your browser, but some things on our website will then no longer work properly.
Personal data security is very important to us. We ensure that your data is properly secured with us. We constantly update security and pay close attention to what can go wrong.
Changes to this privacy statement
When our website changes, we naturally also have to update the privacy statement. So please always note the date above and check regularly for new versions. We will do our best to communicate changes to you.
Inspection, modification and deletion of your data
If you have any questions or want to know what personal data we hold about you, you can always contact us. Please see the contact details below.
You have the following rights:
- Right of inspection: you have the right to inspect the personal data we process about you.
- Right of rectification: you have the right to correct or supplement the personal data we process about you if it is incorrect or incomplete.
- Right to object: you can object to the processing of your personal data and direct marketing.
- Right of erasure: you can ask us to delete your personal data.
- Right of data portability: if it is technically possible, you have the right to have the personal data we process about you transferred to a third party.
- Right to restrict processing: in some cases, you can request to restrict (temporarily or otherwise) the processing of your personal data which means that we process less of your data.
With your request, we may ask you to identify yourself by enclosing a valid identity document to ensure that you are the correct person to whom the personal data belongs. It is important to shield your BSN and passport photograph when doing so.
We will in principle comply with your request within 30 days. However, this period may be extended for reasons related to the specific rights of data subjects or the complexity of the request. If we extend this deadline, we will inform you in a timely manner.
File a complaint
If you feel we are not helping you in the right way, you have the right to file a complaint with the regulator. This is called the Personal Data Authority.